Terms and conditions

Welcome to Bee&MohiCrafts. This page outlines the terms and conditions for using our website and purchasing our handmade crafts. Please read these terms carefully before using our services. By accessing our website and placing an order, you agree to be bound by these terms and conditions.

Important information for our customers

  • When using our website and buying our handmade crafts, please keep the following in mind:
  • Product Uniqueness: Each item is handmade and unique. There may be slight variations in colour, size, and design compared to the product images.
  • Crafting time: As our crafts are bespoke, please allow for a crafting time of 5-7 business days before dispatch.
  • Website usage: You agree to use our website for lawful purposes only. You must not use our website in any way that breaches any applicable local, national, or international law or regulation.
  • Account Responsibility: If you create an account on our website, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer.

Our Returns and Exchanges

Our policy on returns, exchanges, and refunds is as follows:

  • Returns:
    Please note we do not accept returns of any of our products. 
  • Exchanges: We offer exchanges for defective or damaged items. If you receive a faulty product, please contact us within 7 days of delivery with photographic evidence, and we will arrange an exchange.
  • Faulty or defective items: We offer an exhange policy for any of our items that are defective or damaged.

Rules and guidelines

Please adhere to the following rules and guidelines when using our website and purchasing our products:

  • Intellectual Property: All content on our website, including images, text, and designs, is the intellectual property of Bee&MohiCrafts and is protected by copyright laws. You may not use our content without our express written permission.
  • Prohibited Conduct: You must not engage in any conduct that is unlawful, harmful, or disruptive to our website or our business. This includes, but is not limited to, hacking, spamming, or transmitting viruses.
  • Order Cancellation: We reserve the right to cancel any order if we suspect fraudulent activity or a violation of these terms and conditions.
  • Modification of Terms: We reserve the right to modify these terms and conditions at any time without prior notice. Your continued use of our website after any changes constitutes acceptance of the new terms and conditions.
  • Governing Law: These terms and conditions are governed by and construed in accordance with the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.